Process Documentalist (M/W)

Clearsource is looking for a Process Documentalist.

Project objectives

Assure, in a structured way, that MS Business processes, having an impact on revenue, become operational excellent.

  1. Review and implement MS Business processes
  2. Ensure that MS Business representatives are integrated into the existing ITSM processes
  3. Identify risks and organizational issues within MS Business processes
  4. Set up and maintain a Quality Management System for MS Business processes:
    • QMS Governance, Methodology, Templates & Tools
    • Processes, procedures, work instructions and operational controls
    • KPI’s and Reporting
    • PDCA (Plan/Do/Check/Act) implementation
    • Internal Control Framework Governance, incl. a regular
      assessment of the adequacy and effectiveness of the key controls
    • Training & Communication

Activity name: Documentation of business processes, procedures and work instructions

Activity description

  • Facilitate workshops related to the identification, review and validation of documentation.
  • Review existing documentation and/or develop new documentation related to business processes, procedures and work instructions.
  • Standardize the documentation based on existing templates, suggest improvements.
  • Report on the progress and issues encountered.

Skills

  • Has strong written and communication skills (FR/NL/ENG)
  • Be able to work with a variety of different people
  • Has the ability to structure a large amount of information within a framework
  • Be process and quality minded
  • Be familiar with digital media
  • Has attested experience in documenting business processes, procedures and work instructions
  • Knowledge of Order To Cash and Problem To Resolution processes is a plus
    Knowledge of how ERP, BPM, CRM and BI tools operate is a plus


Interested ? Do not hesitate to reach out by email melanie @ clearsource.eu, or to apply directly!

Link : https://offres-demploi.monster.be/

Deloitte is looking for a knowledge manager.

Work you’ll do

As a Knowledge Manager in our EACTs-team, your daily work incorporates:

  • The development and support the operational knowledge of our team on a pan-European level and to support our center of excellence in order to improve the level of our output
  • You will be responsible for the coordination and execution of publications concerning technical matters in the field of European Accounting and Tax
  • You will manage and actively contribute to Deloitte and client knowledge projects
  • You will help to foster our culture of expertise and knowledge sharing
  • You will identify and champion projects supporting continuous improvement of our knowledge practice
  • You encourage and implement the use of new learning technologies.

Your Profile 

  • You have an economic and legal background
  • You have a profound knowledge of Accounting & Tax matters, preferably on a Pan European level
  • You have experience with knowledge management
  • You can work autonomously
  • You are fluent in spoken and written English, other languages are an asset
  • You are an excellent communicator and an expert in planning
  • You have amazing analyzing skills and you can tackle critical situations
  • A 4/5e position is possible