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Process Documentalist (PM)

Vacature online sinds 01/12/2018

Currently Templeton & Partners is looking for an Experienced ( Senior ) Document Specialist to join one of our international clients for a position in Brussels, Belgium of 6 months, with option of extension.

Description of duties

To assure, in a structured way, that MS Business processes, having an impact on revenue, become operational excellent. * Review and implement MS Business processes

  • Ensure that MS Business representatives are integrated into the existing ITSM processes
  • Identify risks and organizational issues within MS Business processes
  • Set up and maintain a Quality Management System for MS Business processes:
  • QMS Governance, Methodology, Templates & Tools
  • Processes, procedures, work instructions and operational controls
  • KPI’s and Reporting
  • PDCA (Plan/Do/Check/Act) implementation
  • Internal Control Framework Governance, incl. a regular

assessment of the adequacy and effectiveness of the key controls * Training & Communication

  • Facilitate workshops related to the identification, review and validation of documentation.
  • Review existing documentation and/or develop new documentation related to business processes, procedures and work instructions.
  • Standardize the documentation based on existing templates, suggest improvements.
  • Report on the progress and issues encountered.

– Knowledge of Order To Cash and Problem To Resolution processes is a plus – Knowledge of how ERP, BPM, CRM and BI tools operate is a plus


  • Has strong written and communication skills (FR/NL/ENG)
  • Be able to work with a variety of different people
  • Has the ability to structure a large amount of information within a framework
  • Be process and quality minded
  • Be familiar with digital media
  • Has attested experience in documenting business processes, procedures and work instructions


Link : https://www.templeton-recruitment.com/job-search/2778-senior-process-documentalist-pm/financial-services-applications/belgium/job