Process Documentalist (M/W)

Clearsource is looking for a Process Documentalist.

Project objectives

Assure, in a structured way, that MS Business processes, having an impact on revenue, become operational excellent.

Review and implement MS Business processes
Ensure that MS Business representatives are integrated into the existing ITSM processes
Identify risks and organizational issues within MS Business processes
Set up and maintain a Quality Management System for MS Business processes:
- QMS Governance, Methodology, Templates & Tools
- Processes, procedures, work instructions and operational controls
- KPI’s and Reporting
- PDCA (Plan/Do/Check/Act) implementation
- Internal Control Framework Governance, incl. a regular
  assessment of the adequacy and effectiveness of the key controls
- Training & Communication

Activity name: Documentation of business processes, procedures and work instructions

Activity description

Facilitate workshops related to the identification, review and validation of documentation.
Review existing documentation and/or develop new documentation related to business processes, procedures and work instructions.
Standardize the documentation based on existing templates, suggest improvements.
Report on the progress and issues encountered.

Has strong written and communication skills (FR/NL/ENG)
Be able to work with a variety of different people
Has the ability to structure a large amount of information within a framework
Be process and quality minded
Be familiar with digital media
Has attested experience in documenting business processes, procedures and work instructions

Knowledge of Order To Cash and Problem To Resolution processes is a plus
Knowledge of how ERP, BPM, CRM and BI tools operate is a plus

Interested ? Do not hesitate to reach out by email melanie @ clearsource.eu, or to apply directly!